About Live Help

Live Help

Included with every Innfluence installation is a small tool that allows us to take control of your computer when you need us to do so. We use this tool to help you in case of trouble, or if you need help setting up your system. It is not possible for an agent to take control of your computer without your consent : you need to initiate the connection to let him/her take control of your computer.

Before using Live Help...

The tool cannot be used unless you are talking live or you have scheduled a meeting with a support agent. If no agent is awaiting your "call", Live Help will not work. Please contact our support department before using the Live Help tool.

How to use Live Help?

Using Live Help can't be simpler:

  1. Open Live Help in the Windows Start menu, under "Innfluence" / "Innfluence Live Help". The following window will appear:

    Live Help screenshot

  2. Double-click on the agent that asked you to use the tool (either by phone or by email)
  3. Wait until the agent takes control of your computer. You will see a message balloon in the bottom of your screen.
  4. At any time, you may close the connection using the icon in the bottom right of your screen.

Get the latest version

We always bundle the latest version of Live Help with Innfluence. If your Innfluence is up-to-date, you should have the latest version of Live Help installed on your server.

You may however download the latest version here.